Wildz Casino Privacy Policy

This Privacy Policy explains how Wildz Casino collects, uses, stores, and protects personal information provided by users accessing the online casino services in Canada. It applies to all users of wildz.com/ca and wildzcasino.com/en-ca and describes user rights in relation to personal data.

1. Operator and Contact Information

Wildz.com is operated by Rootz Limited, a company registered in Malta under company registration number C83903. The registered office is located at Ewropa Business Centre, Level 3-701, Dun Karm Street, Birkirkara BKR 9034, Malta. Wildz Casino operates under Malta Gaming Authority license number MGA/B2C/599/2018, issued on 30 April 2019.

For privacy-related inquiries, users may contact the privacy department via live chat within their account or by email. General corporate contact is available at +35621336355.

2. Legal Basis for Data Processing

Personal data is processed on the following legal grounds:

• Contractual necessity: Processing is required to fulfill the terms of service and to provide requested gaming services, including account registration, identity verification, transaction processing, and customer support.
• Consent: Explicit consent is requested for marketing communications, optional data collection, and specific processing activities that are not necessary for core service provision. Consent may be withdrawn at any time.
• Legal obligation: Data is processed to comply with applicable gambling regulations, anti-money laundering requirements, and other legal obligations imposed by licensing and supervisory authorities.
• Legitimate interests: Data may be processed for fraud prevention, security monitoring, responsible gaming assessments, and enforcement of the terms of service, provided that such processing does not override user privacy rights.

3. Categories of Data Collected

The following categories of personal information may be collected and processed:

• Account information: Name, date of birth, address, email address, telephone number, and other registration details required for account creation and verification.
• Financial data: Payment card details, transaction history, deposit and withdrawal records. All card transactions are protected by PCI DSS security protocols.
• Technical data: IP address, browser type, device information, operating system, and access logs generated during use of the website.
• Gaming activity: Records of games played, bets placed, winnings, losses, and other activity related to use of the casino services.
• Communications: Correspondence with customer support, including live chat transcripts and email exchanges.
• Verification documents: Copies of identification documents, proof of address, and other materials submitted for identity verification and regulatory compliance purposes.

4. Use of Personal Data

Personal data is used for the following purposes:

• Account management and provision of the services
• Identity verification and age confirmation
• Processing of deposits and withdrawals
• Fraud detection and prevention
• Compliance with regulatory obligations and licensing conditions
• Customer support and communication
• Security monitoring and protection of the platform
• Responsible gaming assessments and intervention where necessary
• Internal record-keeping, reporting, and audit requirements

5. Data Sharing and Disclosure

Personal information may be shared with trusted third-party service providers that support platform operations, including:

• Payment processors
• Identity verification services
• Technical infrastructure and hosting providers
• Customer support platforms and related tools

These service providers are contractually obligated to protect user data and to use it only for specified purposes.

Personal information may be disclosed when required by law, court order, or regulatory request from authorities, including the Malta Gaming Authority and other relevant regulators. Information may also be shared to enforce the terms of service, to protect user safety, to prevent fraud or other unlawful activity, or to defend legal rights in disputes.

Player funds are maintained in segregated bank accounts separate from company funds in accordance with applicable gaming regulations.

6. Data Security

All communications between the user’s web browser and the Wildz.com website are encrypted using TLS encryption technology. This encryption covers gaming activity, transmission of personal data, and financial transactions.

The company applies security policies and access controls designed to protect customer information. Payment card deposits and withdrawals are protected by PCI DSS security protocols. Security measures include technical safeguards, organizational policies, and oversight of third-party processors.

7. User Rights

Users have the following rights regarding their personal data, subject to applicable legal limitations:

• Right of access: The right to request access to personal information held about the user. Access requests can be submitted via account settings, customer support channels, or email to the privacy department.
• Right to rectification: The right to request correction of inaccurate or incomplete data.
• Right to erasure: The right to request deletion of personal information, subject to legal retention obligations. Account closure requests are processed within reasonable timeframes.
• Right to restriction: The right to request restriction of processing in certain circumstances, such as while disputing data accuracy or contesting the legality of processing.
• Right to data portability: The right to request a copy of personal data in a structured, commonly used, machine-readable format for transfer to another service provider, where technically feasible.
• Right to object: The right to object to processing based on legitimate interests and to request human review of automated decisions that significantly affect the user, including those related to fraud detection or responsible gaming assessments.
• Right to opt out of marketing: The right to opt out of marketing communications at any time through account settings or by contacting customer support.

8. Data Retention

Personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations. Retention periods vary depending on the type of data and applicable requirements, including anti-money laundering regulations and licensing conditions that mandate minimum retention periods for certain records.

9. Cookies and Tracking Technologies

The service uses cookies and similar technologies for functionality, analytics, and marketing purposes. Users can manage cookie preferences through browser settings. Detailed information about the use of cookies is available in the Cookie Policy.

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or service offerings. Users will be notified of material changes through account notifications or email. Continued use of the services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact and Complaints

For privacy-related questions, concerns, or requests to exercise data protection rights, users may contact the privacy department via live chat or email. Verified requests are handled within reasonable timeframes in accordance with applicable data protection requirements.

If a user is not satisfied with the response to a privacy concern, there may be a right to lodge a complaint with a relevant data protection authority in the user’s jurisdiction.