Wildz Casino Responsible Gaming Policy

1. Overview

Wildz Casino is operated by Rootz LTD, a company registered at Ewropa Business Centre, Level 3 - 701, Dun Karm Street, Birkirkara, BKR 9034, Malta (company number C83903). Wildz Casino operates under Malta Gaming Authority licence MGA/B2C/599/2018, issued on 30 April 2019. For players in Ontario, Wildz Casino operates under a separate licence issued by the Alcohol and Gaming Commission of Ontario (AGCO).

This document describes the responsible gaming framework applicable to players accessing Wildz Casino from Canada, including available tools, player obligations, and procedures for seeking assistance.

Gambling can be addictive. All players are required to use the services offered by Wildz Casino in a responsible and moderate manner. Players who believe they may have a gambling problem are advised to review this policy in full and to consider using the tools and resources described below.

2. Scope and Applicability

This policy applies to all registered players accessing Wildz Casino from Canada. Players located in Ontario are subject to additional requirements under AGCO regulation and iGaming Ontario oversight. Where provincial rules impose stricter obligations, those rules take precedence over the general framework described in this document.

Players must be of legal gambling age in their province of residence. In Ontario, the minimum age is 19 years. Players are responsible for verifying the applicable minimum age requirement in their province before registering an account.

3. Player Obligations

3.1 General Conduct

Players are required to:

• Gamble only with funds they can afford to lose
• Refrain from chasing losses
• Avoid gambling under the influence of alcohol or drugs
• Recognise when gambling is no longer recreational and take appropriate action
• Make use of the account tools described in this policy when needed

3.2 Account Accuracy

Players are required to provide accurate personal information at registration and to keep that information up to date. Wildz Casino may request identity verification at any time. Providing false information, including false age declarations, constitutes a breach of the Terms and Conditions and may result in account suspension or closure.

3.3 Underage Access

Wildz Casino does not permit access to its services by persons under the legal gambling age. Players must not allow minors to access their account or device while logged in. Players who become aware of underage access must notify Wildz Casino immediately via [email protected].

4. Responsible Gaming Tools

Wildz Casino provides a set of account-level tools that players may use to manage their gambling activity. These tools are accessible through the Limits section of the player account and through the Responsible Gaming section of the site.

4.1 Deposit Limits

Players may set limits on the amount they are permitted to deposit within a defined period. Limits may be set on a daily, weekly, or monthly basis. A request to reduce a deposit limit takes effect immediately. A request to increase a deposit limit is subject to a mandatory waiting period before it becomes active.

4.2 Wagering Limits

Players may set limits on the total amount they are permitted to wager within a defined period. The same rules on reductions and increases apply as described for deposit limits.

4.3 Loss Limits

Players may set limits on the total net losses permitted within a defined period. Once a loss limit is reached, the player is prevented from placing further wagers until the limit period resets or is adjusted in accordance with the applicable waiting period.

4.4 Time-Out (Cool-Off Period)

Players may activate a time-out, also referred to as a cool-off period, which temporarily suspends access to the player account. During a time-out, the player cannot log in, place wagers, or make deposits. The duration of a time-out is selected by the player at the time of activation. A time-out cannot be reversed before the selected period expires.

4.5 Reality Check

Wildz Casino provides a reality check function that notifies players of the time elapsed during a session. This tool is intended to assist players in monitoring the duration of their gambling activity.

4.6 Self-Exclusion

Players who require a longer or more permanent break from gambling may activate self-exclusion through their account profile or by contacting Wildz Casino support. Self-exclusion suspends access to the account for the duration selected by the player. During the self-exclusion period, the player will not receive promotional communications from Wildz Casino.

Players seeking self-exclusion are advised to contact support directly to confirm activation and to discuss available duration options. Players in Ontario should also be aware of province-wide self-exclusion programmes administered by the AGCO.

The full technical details of self-exclusion, including minimum and maximum durations and the process for reactivation after expiry, are set out in the Wildz Casino Terms and Conditions.

5. Recognising Problem Gambling

Wildz Casino provides guidance to help players identify signs of problematic gambling behaviour. The following indicators may suggest that gambling has ceased to be recreational:

• Spending more time or money on gambling than intended
• Continuing to gamble despite negative financial or personal consequences
• Attempting to recover losses through further gambling
• Concealing gambling activity from family or others
• Experiencing distress when unable to gamble
• Neglecting personal, professional, or financial responsibilities due to gambling

Players who identify with one or more of the above indicators are encouraged to use the account tools described in Section 4 and to seek assistance from the resources listed in Section 6.

6. External Support Resources

Wildz Casino directs players who require assistance with problem gambling to consult third-party support organisations. Players in Ontario are directed to ConnexOntario, which provides information and referrals for gambling-related concerns. Additional resources are listed on the Wildz Casino Responsible Gaming page at wildz.com/ca/info/responsible-gaming/.

Players may also contact Gambling Therapy for confidential online support. Wildz Casino does not provide clinical or counselling services and is not responsible for the content or availability of external organisations.

7. Operator Obligations

Wildz Casino is required under its MGA licence and, where applicable, its AGCO licence to:

• Maintain and make available the responsible gaming tools described in this policy
• Display responsible gaming messaging across the platform
• Prevent access by underage individuals
• Respond to player requests for limit adjustments and self-exclusion in accordance with applicable timelines
• Refrain from sending promotional communications to players who have activated self-exclusion

Wildz Casino undergoes regular external auditing. In Ontario, this includes testing by eCOGRA for fairness and compliance purposes.

8. Contact and Reporting

Players who wish to activate responsible gaming tools, report a concern, or request account restrictions may contact Wildz Casino through the following channel:

Email: [email protected]

Customer support is available 24 hours a day, seven days a week. Players in Ontario may also direct regulatory concerns to the Alcohol and Gaming Commission of Ontario.